Frequently Asked Questions
Learn more about our products & services!
Do you really use natural spring water?
Diamond Springs’ spring water comes from carefully protected natural springs in Virginia. The spring water is naturally purified as it flows underground and up to the earth’s surface. All of our spring water sources are inspected, tested, and certified to bring you the best tasting and highest quality of spring water.
Do you offer other types of water besides natural spring water?
We offer natural spring water and distilled water.
Do I need to be on-site to receive my deliveries?
For equipment installation, we ask that someone be on-site to allow us entry into your home or office for the initial installation of your cooler or coffee brewer. You will be contacted prior to the installation to schedule a convenient delivery time.
For delivery service, it is not necessary to be on-site when scheduled deliveries are made to your location. For bottled water delivery, simply designate a location at your home or office and our Route Salesman will leave your bottles at that location each delivery. You can also store your empty bottles in that same location (or pick a different spot) and your Route Salesman will pick them up for return.
When is my next delivery?
Your delivery dates can be found on your Diamond Digital account.
How often will I receive a delivery?
Initially, deliveries will be scheduled for every two weeks. Depending on your needs and usage thereafter, your Route Salesman will set a delivery frequency that works best for you! Any time you are in need of products, just call us. An actual person will answer the phone, and we will meet your request within one business day.
Why should I buy my water cooler from Diamond Springs versus the discount stores?
Water coolers are refrigeration units, so if you purchase your cooler elsewhere and something goes wrong it can be very expensive to repair. Diamond Springs’ water coolers come with a 1-year limited warranty and we service and repair what we sell. Additionally, our water coolers are made with high quality, commercial grade components, unlike some water coolers found in the discount stores.
What other equipment options does Diamond Springs offer?
Diamond Springs offers the following equipment options: Water Coolers, Point-of-Use (POU) Water Filtration Coolers, Traditional Whole Pot Coffee Brewers, Thermal Airpot Coffee Brewers, Keurig Single Cup Coffee Brewers, and Vending Machines.
What if I already own a water cooler or coffee brewer?
Great! Diamond Springs can still provide free delivery of bottled water and/or coffee supplies!
Do I need to be on-site to receive my equipment?
For initial equipment installation of your cooler or coffee brewer, we ask that someone be on-site to allow us entry into your home or office. We will contact you prior to the installation to schedule a convenient delivery time.
What is a bottle deposit?
A bottle deposit is the refundable value of an empty 3 or 5-gallon bottle. On your initial delivery, in addition to the price of the water, you will be charged a refundable bottle deposit fee for each 3 and 5-gallon bottle that is delivered.
After your initial delivery, if we deliver the same number of full bottles as you return empty ones, there will be no additional bottle deposit charges. If we deliver fewer full bottles than you return empty, the difference in bottle deposits will be credited to your account. If we deliver more full bottles than you return empty, the difference in bottle deposits will be charged to your account. If you discontinue service and return all your empty bottles, your bottle deposits will be credited to your account.