Privacy Policy

Diamond Springs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Diamond Springs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2021.

We may collect the following information: customer name, contact information including email address, demographic information (postcode, preferences, and interests), and other information relevant to customer surveys and/or offers.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: responding to inquiries and other requests, and internal record keeping. Additionally, we may use the information to improve our products and services. If opted in we also may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email which you have provided.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Diamond Springs does use cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to our needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute, or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to P.O. Box 38668, Richmond, VA 23231.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Disclaimer & Return Policy:

All prices are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, occasionally one or more of our items may be misprinted or misrepresented. Diamond Springs Water, Inc. reserves the right to refuse or cancel any orders placed and will provide a refund within 24 hours.

Equipment rentals are subject to the terms set forth in the Service Agreement Terms and Conditions provided at time of initial setup. Water cooler rentals have an initial term of 1-year, automatic (plumbed in) filtration and coffee equipment terms are 2-years. All filtration setups require a site visit to evaluate the feasibility of equipment placement prior to installation.

Diamond Springs strives to provide the best products and service possible. We stand behind the products we sell and your satisfaction with your purchase is extremely important to us. If your product purchase does not meet your expectations for any reason, please return it within 30 days of the date of purchase for a complete refund or exchange. For equipment purchases, Diamond Springs will make every effort to repair equipment that fails within the warranty period and will provide a loaner when necessary. If you are unsatisfied with your purchase for any reason please contact us at or call our office.